Ordering & Policy Information


  
Ordering
Country Chunkie Candles works very hard to give you the best quality candle on the market. Therefore we hand pour each candle when it is ordered. We do sometimes have some items in stock, and will ship those out immediately if we can. We will email you and let you know if this happens. Usually, orders are shipped within 5-7 business days of being received.(This does not apply to wholesale orders, see below). We ship using USPS. USPS priority mail normally takes about 3 days to arrive.

Wholesale Orders:
Usually ship within 2-3 weeks of order placement depending on the size of the order. If for some reason we are out of stock on any particular item in your order, we will notify you of the back order and get the rest of your order shipped to you so as not to hold you up. There is no extra charge for the backorder shipping. As it is paid for upfront when order is placed. We do have a "4 case minimum" for 1st time wholesale candle orders, we also request that you keep your candle order to 4 scents per case, 3 of this and 3 of that. We also require a $50 minimum order on all other products if not ordering candles. On your 1st order of Wholesale chunkie melts there is a minimum order of 100 and a minimum order of 50 on any order following. They must be ordered in selections of at least 5 ea. 5 of this and 5 of that. There is no charge for private lables, we will put your info on label instead of ours at no charge. We are sorry that we have had to do this, but we have gotten some using our wholesale section for their own personal use rather than for a business, and for that we have had to set a minimum.

Payment:
All orders must be paid for upfront, we accept paypal(can take credit cards, call us to pay with credit card 903-498-4347), personal checks, and money orders. All forms of payment must be received before we will begin or ship the order. You will receive an email from us telling you where to send your payment if you choose to send a check or money order. We can take Visa/Mastercard over the phone if you do not wish to paypal. If you phone your order into us we can take your credit card info, or invoice you using paypal, or tell you where to send your payment to. All your choice.

Shipping:
We are only shipping inside the US as of now. And we only ship using the United States Post Office . If you wish to have your order shipped using another company please contact us first before ordering.

Refunds/Returns:
We do not issue refunds. If an item is damaged, or defective you must contact us to discuss a replacement. If it is damaged in shipping, you must contact the shipping carrier within 5 days to report your claim. All broken piece's must be kept, as well as the box, damaged or not. The post office must see these items on your end, and a claim will be worked up. You must choose the insurance option at checkout if shipping USPS.


Disclaimer:
Candle burning and candle care are your responsibility once you purchase any candle product from Country Chunkie Candles. Please use caution when burning any candle product.
Country Chunkie Candles is not responsible for any damage, injury or loss due to lack of care or inattention when using any candle product purchased from Country Chunkie Candles. Our liability to you will only be the amount you paid for the products you purchased from Country Chunkie Candles. Your purchase from Country Chunkie Candles is your acceptance of our policies.

Thank you again for stopping in our little country candle store and we hope to see ya`ll again! Our contact # is 903-498-4347. May God Bless each and everyone of ya`ll!